Bates County Memorial Hospital (BCMH) is continuing a multi-phase telecommunications system upgrade designed to strengthen infrastructure and improve communication capabilities across the organization.
Additional
system transitions are scheduled to take place on Tuesday, June 16, 2026.
During the upgrade process, patients and community members may experience brief
intermittent delays when calling certain hospital departments and clinics while
the new system is activated.
BCMH
teams have worked to carefully coordinate the transition to help minimize
disruptions to patient care and communication services.
“These
upgrades will help solve critical communication issues and improve our ability
to serve patients efficiently,” said Daniel Cook, Director of BCMH Information
Systems. “We appreciate the patience and understanding of our patients and
community during the transition process.”
While
most callers may notice little to no interruption, temporary delays may occur
periodically during the cutover windows as systems are updated. The transition
will begin at 11:00 am on June 16.
Patients
having trouble reaching a department are encouraged to wait a few moments and
try their call again.
BCMH
appreciates the community’s patience as these improvements are implemented to
better support patient communication and service throughout the organization.
